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Posted : Tuesday, April 30, 2024 11:42 AM
Hello, I am writing to express my interest in exploring employment opportunities in Texas.
I have copied and pasted my resume for your review, which outlines my professional experience.
I am more than willing to send my actual resume in a private email, as Craigslist would not allow me to post it here.
While the resume focuses on mostly customer service and sales, I possess additional skills gained through various roles, including childcare and adult care, handicapped adults, and children, as well as nannying.
I've also worked with charities and have experience in street fundraising which included street pitching.
Looking ahead, I am interested in eventually pursuing a career in either real estate or insurance as well.
I am currently residing in Georgia but plan to relocate to Texas soon, I am eager to secure a position that allows me to utilize my skills and contribute to a company in your state before moving.
Thank you for your time and consideration.
I welcome the opportunity to discuss my qualifications further in a private email if my background aligns with your current needs.
Personal Summary: Customer service and sales/marketing representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Skills: -Report Preparation -Sales Expertise -Complaint Resolution -Excellent Oral and written Communication Skills -Account Management -Professional Telephone Demeanor -Inbound and Outbound Calling -Proficient in use of word , Excel, Outlook and PowerPoint -Self-motivated and ability to work independently and with teams Work History: Xfinity (Comcast) Independent Contractor/Customer Sales Representative March 2018-April 2021 -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Provided primary customer support to internal and external customers.
-Communicated with vendors regarding backorder availability, future inventory, and special orders.
-Offered advice and assistance to customers, paying attention to special needs or wants.
-Collected customer feedback and made process changes to exceed customer satisfaction goals.
-Recommended products to customers, thoroughly explaining details.
-Answered customer calls and responded to emails with minimum wait times -Responded to customer requests for products, services and company information.
-Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
Cigna Call Center October 2021-Feb 2023 -Answered, screened, and processed a high volume of calls daily with call management system and web-based communications.
-Corresponded with service department team members to build and implement successful solutions to customer problems -Consulted with customers to determine the best methods to resolve service and billing issues -Reviewed customer account information to determine current issues and potential solutions -Reviewed files, records, and other obtained documents to respond to customers requests -Informed customers about billing procedures, processed payments, and provided payment option setup assistance -Documented customer inquiries, feedback, and entered service delivery suggestions in company database -Documented conversations with customers to track requests and problems and solutions -Delivered fast, friendly, and knowledgeable service for routine questions and service complaints TTEC Call Center/Pharmacy Seasonal position July-2022-January 2023 -Answered, screened, and processed a high volume of calls daily with call management system and web-based communications.
-Corresponded with service department team members to build and implement successful solutions to customer problems -Consulted with customers to determine the best methods to resolve service and billing issues -Reviewed customer account information to determine current issues and potential solutions -Reviewed files, records, and other obtained documents to respond to customers requests -Informed customers about billing procedures, processed payments, and provided payment option setup assistance -Documented customer inquiries, feedback, and entered service delivery suggestions in company database -Documented conversations with customers to track requests and problems and solutions -Delivered fast, friendly, and knowledgeable service for routine questions and service complaints Nursing Assistant Memorial Health University Medical Center June 2015-August 2018 -Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
-Identified and reported unsafe situations to maintain adherence to safety protocols -Evaluated patients to address wounds, behavior concerns, medically relevant symptoms -Documented care actions by completing records and logs in medical software system Fatz Cafe Waitress/Hostess/Curbside February 2011-May 2015 -Shared knowledge of menu items, enabling customers to make personal decisions based on their interests -Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business -Resolved complaints to maintain complete customer satisfaction
I have copied and pasted my resume for your review, which outlines my professional experience.
I am more than willing to send my actual resume in a private email, as Craigslist would not allow me to post it here.
While the resume focuses on mostly customer service and sales, I possess additional skills gained through various roles, including childcare and adult care, handicapped adults, and children, as well as nannying.
I've also worked with charities and have experience in street fundraising which included street pitching.
Looking ahead, I am interested in eventually pursuing a career in either real estate or insurance as well.
I am currently residing in Georgia but plan to relocate to Texas soon, I am eager to secure a position that allows me to utilize my skills and contribute to a company in your state before moving.
Thank you for your time and consideration.
I welcome the opportunity to discuss my qualifications further in a private email if my background aligns with your current needs.
Personal Summary: Customer service and sales/marketing representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Skills: -Report Preparation -Sales Expertise -Complaint Resolution -Excellent Oral and written Communication Skills -Account Management -Professional Telephone Demeanor -Inbound and Outbound Calling -Proficient in use of word , Excel, Outlook and PowerPoint -Self-motivated and ability to work independently and with teams Work History: Xfinity (Comcast) Independent Contractor/Customer Sales Representative March 2018-April 2021 -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Provided primary customer support to internal and external customers.
-Communicated with vendors regarding backorder availability, future inventory, and special orders.
-Offered advice and assistance to customers, paying attention to special needs or wants.
-Collected customer feedback and made process changes to exceed customer satisfaction goals.
-Recommended products to customers, thoroughly explaining details.
-Answered customer calls and responded to emails with minimum wait times -Responded to customer requests for products, services and company information.
-Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
Cigna Call Center October 2021-Feb 2023 -Answered, screened, and processed a high volume of calls daily with call management system and web-based communications.
-Corresponded with service department team members to build and implement successful solutions to customer problems -Consulted with customers to determine the best methods to resolve service and billing issues -Reviewed customer account information to determine current issues and potential solutions -Reviewed files, records, and other obtained documents to respond to customers requests -Informed customers about billing procedures, processed payments, and provided payment option setup assistance -Documented customer inquiries, feedback, and entered service delivery suggestions in company database -Documented conversations with customers to track requests and problems and solutions -Delivered fast, friendly, and knowledgeable service for routine questions and service complaints TTEC Call Center/Pharmacy Seasonal position July-2022-January 2023 -Answered, screened, and processed a high volume of calls daily with call management system and web-based communications.
-Corresponded with service department team members to build and implement successful solutions to customer problems -Consulted with customers to determine the best methods to resolve service and billing issues -Reviewed customer account information to determine current issues and potential solutions -Reviewed files, records, and other obtained documents to respond to customers requests -Informed customers about billing procedures, processed payments, and provided payment option setup assistance -Documented customer inquiries, feedback, and entered service delivery suggestions in company database -Documented conversations with customers to track requests and problems and solutions -Delivered fast, friendly, and knowledgeable service for routine questions and service complaints Nursing Assistant Memorial Health University Medical Center June 2015-August 2018 -Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
-Identified and reported unsafe situations to maintain adherence to safety protocols -Evaluated patients to address wounds, behavior concerns, medically relevant symptoms -Documented care actions by completing records and logs in medical software system Fatz Cafe Waitress/Hostess/Curbside February 2011-May 2015 -Shared knowledge of menu items, enabling customers to make personal decisions based on their interests -Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business -Resolved complaints to maintain complete customer satisfaction
• Phone : NA
• Location :
• Post ID: 9129603857
