Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Team Environment
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Skills/Qualifications
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Being a team member for Baskin Robbins is a very exciting and challenging job.
Among the key responsibility is to ensure that every guest is satisfied and pleased with their experience.
Our employees are expected to consistently serve quality ice cream and other food products being offered by the company to every customer and participate in the team effort to make sure that guests are served as quickly as possible.
They must also maintain quality standards when it comes to handling and preparing ice creams.
Team members must also be able to describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion.
Pay: $9 - $13 / hour
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
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