Date: Nov 29, 2023
Location: Houston, TX, US
Company: AkzoNobel
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years.
As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products.
Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.
We’re active in more than 150 countries and have set our sights on becoming the global industry leader.
It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company passive fire protection products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.
Job Responsibilities
Provide total technical support to customers.
Problem solving.
Analyzes product-related issues, including on-site analysis and actuations.
Communicates with RS Lab and/or Quality Control department to establish corrective actions.
Manage complex customer complaints.
Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
Actively participate in key phases of the sales process to prospects.
Proactively prevent and solve problems of a technical nature occurring at existing customers.
Attend the testing process as well as the implementation of new products and technologies.
Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
Job Requirements
Knowledge & Work Experience – Paints & Coatings industry specific to PFP (epoxy intumescent coatings), any B2B industry environment, customer / segment profiling, 5 years of work experience in technical services and support.
Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
Total Compensation
The salary range for these skills is $75,000 to $85,000 + 15% annual bonus.
Excellent Medical Insurance with HSA.
Dental, Vision, Life, AD&D benefits.
401K retirement savings with 6% company match.
Generous vacation, sick, and holiday pay.
Paid Parental leave.
Active Diversity & Inclusion Networks.
Career growth opportunities on a regional and global scale.
Tuition Reimbursement.
Monthly Automobile Allowance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
Requisition ID: 36176
#LI-DNI
Nearest Major Market: Houston
Whatsapp
