Assistant Community Manager

The Life Properties is growing! We are adding an Assistant Community Manager to the team! The Assistant Community Manager plays a crucial role in supporting the operations and management of a multi-family property community.
Working closely with the Community Manager, this position is responsible for assisting with the day-to-day activities, including administrative and financial duties, fostering resident satisfaction, and ensuring the smooth functioning of the property.
The Assistant Community Manager acts as a liaison between the management team, residents, and vendors to maintain a positive and thriving living environment.
You will be responsible for embodying and working to reinforce The Life Properties' Core Values.
Who are we? Formed in 2017, The Life Properties is the property management and construction management affiliate of Olive Tree Holdings, a mission driven private investment company with a focus on real estate.
Dedicated to providing elevated living experiences for residents through heightened levels of customer service, the firm conducts extensive research to assess the current state of each property within the portfolio and map out tailored capital improvement programs to bringing rehabilitation efforts to fruition in a timely manner for residents while simultaneously bolstering operational efficiencies within each multifamily community.
Since its inception, The Life Properties has managed Olive Tree Holding's portfolio of over 16,000 units of workforce and affordable housing, managed over 4,400 units of affordable housing across 18 properties and managed the allocation of over $250 million in capital expenditure funds throughout the lifecycle of 54 investments.
What do we offer? Competitive compensation package with a variety of benefit options.
A great group of people that believe in working together for the greater good and having fun while doing it! A team that supports your personal and professional growth and is willing to make investment to help you achieve your long-term goals.
What your day to day will look like: Resident Relations: Respond promptly and professionally to resident inquiries, concerns, and requests, both in person and through various communication channels.
Provide exceptional customer service, creating a welcoming and positive atmosphere for residents.
Address and resolve resident complaints or conflicts, escalating issues to the Community Manager when necessary.
Leasing and Marketing Assistance: Assist in leasing efforts, including conducting property tours, processing applications, and assisting with the preparation and execution of lease agreements.
Collaborate with the marketing team to develop and implement strategies to attract prospective residents.
Maintain accurate and up-to-date knowledge of the property's amenities, floor plans, and pricing to effectively communicate with potential residents.
Administrative Support: Assist with general administrative tasks, such as managing resident files, data entry, and maintaining accurate records of leases, renewals, and move-ins/outs.
Prepare various reports related to occupancy, rent collections, and maintenance requests.
Assist with rent collection and delinquency management processes, ensuring compliance with established policies and procedures.
Property Operations: Coordinate with maintenance and service teams to address resident maintenance requests and ensure timely completion.
Conduct regular property inspections to identify and address maintenance, safety, and cleanliness issues.
Assist in coordinating vendor services and maintaining positive relationships with suppliers and contractors.
Community Engagement: Support the planning and execution of community events and activities to foster a sense of belonging and promote resident interaction.
Actively participate in the development and implementation of resident retention initiatives.
Stay informed about local market trends, competitors, and industry best practices to contribute to the continuous improvement of the property's operations.
Rent Collection & Eviction Process: Monitor and track tenant rent payments to ensure they are received on time.
Contact tenants with delinquent rent and create payment plans when necessary.
Oversee the rent collection process and initiate eviction proceedings if tenants fail to make payments.
Initiate eviction procedures in compliance with local laws and regulations.
Coordinate with legal counsel or agencies for eviction proceedings, including serving notices and attending court hearings if required.
Maintain accurate records of eviction-related actions and communications.
What you will need to succeed: High school diploma or equivalent; some college coursework or a relevant degree is a plus.
Prior experience in property management, real estate, hospitality, or customer service is preferred.
Strong interpersonal and communication skills, both verbal and written.
Excellent customer service orientation with the ability to build positive relationships with residents, team members, and vendors.
Organizational and multitasking abilities to handle various responsibilities and prioritize tasks effectively.
Proficient computer skills, including experience with property management software, Microsoft Office Suite, and online communication platforms.
Familiarity with Fair Housing regulations and other relevant local and federal laws.
Attention to detail, problem-solving skills, and the ability to work independently as well as part of a team.
Environmental requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Mobility: The ability to move around the property, including walking, standing, and climbing stairs.
Assistant Community Managers may need to conduct property inspections, attend meetings, and address resident needs in various areas of the property.
Lifting and Carrying: Occasional lifting and carrying of objects such as files, packages, and small equipment.
This may involve lifting up to 25 pounds.
Manual Dexterity: Assistant Community Managers may be required to handle keys, use office equipment, and perform basic maintenance tasks.
Manual dexterity is necessary for tasks such as operating a computer, handling paperwork, and conducting property inspections.
Vision: The ability to read documents, computer screens, and signage, as well as identify potential maintenance issues or safety hazards on the property.
Disclaimer: This job description should not be considered all-inclusive.
It is merely a guide for expected duties at which can change at any time with or without notice.