Do you enjoy working with customers but want more responsibility? Are you looking for a challenging job where you make the difference? We are seeking qualified Assistant Property Managers to join our team and help run our multi-million dollar properties.
If you are self motivated, and have experience in any of the following, we want to talk to you!
· Retail sales experience
· Customer service experience
*Duties/Responsibilities* *Job Knowledge and Duties*
· Perform daily functions of running the self storage facility in accordance with company standards
· Complete daily walk thru including lock checks and cleaning units as needed
· Make daily bank deposits and ensure accuracy of deposit information
·*Professional Image*
· Keep office clean and organized, free of any clutter, pets and odors
*Repair and Maintenance*
· Perform light repair and maintenance duties, including:
· Cleaning out units
· Wiping down doors
· Pickup up trash
· Cleaning Hallways, office and bathrooms
· Change HVAC filters as required
· Grease door springs on roll-up doors
· Oil gate chain as needed
· Report via work order any areas outside manager expertise
· Oversee contractors and third party vendors work
*Administrative & Legal*
· Maintain accurate records for each customer including lease, addendums, correspondence
· Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
· Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
*Collections*
· Perform required communications in accordance with company standards
· Make collection calls and send reminder notices per company standards
· Send uncollected balances to approved collection agency
*Sales*
· Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental
· Ensure phones are answered in a professional manner
· Show a storage unit to every walk-in customer
*Customer Service*
· Provide greater than expected customer service including:
· Being polite and respectful, listening to customers needs
· Escalate customer concerns as necessary, following up with customer
*Requirements*
· 2 Years Minimum Microsoft Office Suite Knowledge preferred
· Basic Computer Operating Skills
· Solid working knowledge of Sitelink self storage property management software a plus
· Retail Sales Experience a plus
· Outstanding Customer Service Skills (In Person, Phone, E-Mail)
· Highly Proficient Verbal/Written Communication Skills
· Ability to Operate with little supervision
· Positive Attitude/Highly Motivated
· Work Effectively within a team
· High Attention To Detail
· Outstanding Organizational Skills
· Ability to multi-task and prioritize
· Ability to pass background checks
· Must have a dependable vehicle, with proof of insurance (Required)
· Must have a VALID Drivers License and proof of eligibility to work in the United States (Required)
Job Type: Full-time
Pay: $15.
00 - $16.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Experience:
* Storage Management: 1 year (Preferred)
* Customer Service: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* Houston, TX 77027: Relocate before starting work (Required)
Work Location: In person
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