Account Services Supervisor

Account Services Supervisor Essential Duties and Responsibilities: Provide direction, instructions, and guidance to a team up to 8 associates in US or Bangalore Identify resource requirements and skill sets to meet business needs.
Develop and implement strategic business plans to increase sales and spend limits while maintaining an acceptable risk.
Review D&B Reports and Financials to Assess credit risk and establish/increase credit limits within DLA for new accounts, and job/rehab accounts.
Communicate department and company policies.
Maintain accurate customer files.
Manage, generate, assign, maintain, and resolve all Zendesk tickets within SLA.
Identify areas of improvement and provide recommendations.
Participate in process improvement projects and support other management directives as prescribed.
Champion projects within the team or within Credit/Collections Produce weekly and monthly report as requested by management.
Provide monthly 1:1s with associates for employee engagement, career development, coaching, and associate feedback.
Create a continuous training program for associates to expand skillset.
Perform mid-year and annual review.
Annually set goals with associates.
Maintain strong communication with Credit Representatives, Outside Sales Representatives, Customer Service, and Sales Management Assist with various audits.
Special project as assigned.
Handle data entry and general clerical tasks as needed.
Qualifications: Bachelor’s degree preferred, or equivalent combination of education, experience and training.
Minimum 3 years’ supervisory experience.
NACM certification CBA/CBF and/or CCE or equivalent combination of education and experience preferred.
Strong verbal and written communication skills Microsoft Excel and Word proficiency required.
Ability to perform data entry.
Ability to work independently and multi-task.
Ability to handle a heavy load in a fast-paced environment.
Must be detailed oriented and organized.
Must be able to work 8 AM – 5 PM schedule (overtime as needed) Successful passing of pre-employment drug screen, background screen and driving record Supervisory Responsibilities: Manage non-supervisory employees.
Supervisory Activities No Responsibility Provides recommendations, but does not make final decision Makes final decision Evaluating employee performance Promotions Salary increases Hiring new employees Discharging employees Disciplinary actions Scheduling work hours of other employees Coaching and counseling Training Assigning work activities Handling employee grievances/complaints Direct and Indirect Reports: This position directly supervises _7_ employees and indirectly supervises _0__ employees.
Pay Range for CA, CO, NJ, NY, WA: $56,400.
00 - $94,000.
00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $56,400.
00 - $94,000.
00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit https://talent.
lowes.
com/us/en/benefits.