Guest Service Representative

Guest Service Representative (CSR) (This is not a Remote Position) Summary: Duties and Responsibilities include the following.
Other duties may be assigned.
Provide exceptional customer service to customers Serve as primary liaison with customers Greet and assist all walk-in customers in the store Meet, greet and assist all valet drive-up customers at their car Process customer phone and personal relations Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns Sort and examine articles, picking out those that may need hand spotting, or stain treatment Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register Consistently ensure cash drawer accuracy Follow Company’s new customer protocol Attend Company offered ongoing training and education Skills: Oral Communication Skills Written Communication Skills Customer Service Organizational Skills Project Management Time Management Phone Communication Skills Understanding of POS system Education/Experience: One+ year(s) direct customer service experience 2 or more years retail clothing experience Knowledgeable of fabrics and fashion