Customer Service Representative

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Paid time off Training & development Vision insurance We are seeking an energetic Customer Service Representative.
Responsibilities: Makes outbound calls to current customers and schedules their yearly maintenances.
Takes inbound calls.
Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
Re-schedules appointment times at client’s convenience as necessary.
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the “Right” Technician is sent to the “Right” appointment.
The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
Notifies the Operations Manager if a technician is not performing at maximum acceptable performance standards.
Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.
Qualifications: High School Diploma or equivalent required.
Above average verbal and telephone communication skills are essential.
Must have good computer software skills.
Prior customer service experience preferred.
We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential.
Authority Brands Inc.
conducts drug screens and background checks on applicants who accept employment offers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.
Authority Brands Inc.
is an Equal Opportunity Employer.
Each franchise location is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
The franchisee sets their own compensation and benefits.
All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.