Field Service Engineer

FIELD SERVICE ENGINEER GATEKEEPER SYSTEMS, INC.
Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California.
We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees.
Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.
Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.
WHAT WE OFFER… Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include: Attractive total compensation package Flexible hybrid work schedule Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options 401(k) Plan with employer match Generous paid time off policy Observance of 11 paid company holidays ESSENTIAL JOB FUNCTIONS Work under the supervision of the Field Services Department Quality control on both Pushout and Cart Containment Systems Perform Go-live training for Pushout Prevention Systems Perform Site Surveys for Pushout Prevention Systems Provide onsite technical support, troubleshooting and service for Pushout Prevention Systems Installations of Pushout Prevention Systems Quality Control reporting and follow up Pre-go-live system configuration and testing Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues Travel to various areas of the country to complete Installation, Service and Maintenance of the Company’s Systems Site optimization and reporting Perform safety audits on Field Services crews to ensure proper PPE requirements are met Assistance in the Supervision and Training of Field Service Apprentices, Field Service Technicians I and II, and Contractors Take and follow through on directions and instructions Adhere to the Company’s standard operating procedures QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform multiple tasks in a fast-paced environment; adaptable Pay attention to detail Be highly organized and efficient Ability to take directions and follow through on instructions Be customer focused and a good problem solver Have good oral and written communication skills Have good supervisory and leadership skills Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices Have experience with dustless concrete cutting and asphalt Have experience installing devices in a retail environment Have experience running wires through walls and ceilings Have experience troubleshooting and tuning electrical devices Have experience bending and running conduit Have experience using power tools and scissor lifts EDUCATION AND/OR EXPERIENCE Minimum 5+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems Minimum 2 years’ experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts Experience with power tools and scissor lifts.
Experience as general contractor or related fields are highly desirable.
Strong communication and collaboration skills are a must to ensure cooperation and positive results.
Proficient in Excel, Word, Outlook, and other Microsoft products OTHER SKILLS AND ABILITIES Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts Highly self-aware and open to learning about personal effectiveness in the workplace and on teams Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems Respect for lines of communication and internal protocols Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 100 lbs.
Ability to use ladders within weight requirements Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus Operate small and large power tools Drive a Company vehicle and ensure its upkeeping and safety Travel safely while upholding all pertinent laws DISCLAIMER This Job Description is a general overview of the requirements for the position.
It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required.
It is subject to change, in alignment with company/department needs and priorities.
Presence of the job description or role does not guarantee employment.
Gatekeeper Systems, Inc.
, is an equal opportunity employer.
We are committed to developing a diverse workforce and cultivating an inclusive environment.
We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.