Loss Mitigation Operations Supervisor

Who we are looking for… The Loss Mitigation Operations Supervisor will oversee a group of team members responsible for the acknowledgment and underwriting of customer requests for assistance and with the closing and processing of any approved workouts.
This position will ensure adherence to all investor and regulatory requirements with an emphasis on quality and customer experience.
What you'll need to be successful… Reinforce confidence in Cornerstone Servicing’s ability to provide best-in-class care in mortgage loan servicing by delivering quick and accurate decisions on requests for assistance from its customers.
Manage a group of operations team members.
Proper adherence to all regulatory compliance requirements including, but not limited to, timely package acknowledgment and underwriting decisions.
Correct reporting of all approvals and completed workouts through the appropriate investor resources.
Management of closing documents and workout processing within Cornerstone Servicing’s image repository and system of record.
Monitor key performance indicators and quality of work to provide feedback on process enhancements and employee development.
Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience.
Perform other job-duty related issues as assigned Qualifications: High School Diploma, GED, or equivalent experience Minimum 5 years of experience in mortgage servicing Minimum 5 years of experience in loss mitigation operations.
Must have 2 or more years supervisory experience with leadership abilities.
Previous Experience with Black Knight (ICE) MSP and LMS.
Previous Experience with SMDU (FNMA), Resolve (FHLMC), VALERI (VA), and USDALinc (USDA) investor systems.
Experience with various investor loss mitigation waterfalls (GSE, GNMA, and Private investor products).
Understanding of basic documentation, evaluation, and calculation requirements related to underwriting (Hardship, Income, Credit, Title, Valuations, etc.
).
The generation, signing, and processing of loss mitigation partial claims, modifications, and deeds-in-lieu.
Demonstrated ability to implement and monitor processes, identify areas of opportunity, and facilitate improvements or enhancements.
Advanced understanding of Microsoft Office products (Excel, Word, Outlook and PowerPoint).
Exceptional organization and time management a must.
Comfortable being a team player.
Strong interpersonal skills in addition to verbal/written communication.
Who we are….
Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us.
We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
Cornerstone Capital Bank and it’s subsidiaries have been recognized by Workplace Dynamics as a “Top 100 Workplace”, for 8 consecutive years.
March 1, 2023 marked the beginning of Cornerstone Home Lending’s 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.
What we offer: We are a great company with great people and we are looking for an experienced Loss Mitigation Operations Supervisor with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals.
We recognize and reward hard work, offer a competitive salary and full benefits package! What to do next: If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you’re part of our Cornerstone family, we’ll continue to invest in you as an asset in our company.
As many of our team members can tell you, there’s something special about working at Cornerstone Servicing! It really feels like home! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)